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How satisfaction surveys can improve your customer service?

Discover in this post, how to use satisfaction surveys to improve your customer service, automating

Use SMS as a solution for small businesses. Know how!

Using SMS for small businesses can be very beneficial to the spread of your business, bringing you c

UX: The importance of User Experience in communicating with customers

User Experience has been instrumental in creating mobile platforms because it makes interactions muc

Why mobile devices are dominating the market?

Understand in this post, why the mobile devices market is growing so much and the importance of this

Why to offer customer service on social networks?

See in this post what are the reasons to offer service on social networks and dialogue directly with

Chatbot: Check out the customer service innovations

Understand what chatbot is and how it is innovating the customer service service companies of the mo

See the technological trends for 2017

Technology has come to benefit our lives and the business world. In 2017, chatbots will be one of th

Understand how omnichannel works

Artificial intelligence: see how it came about and examples

Understand the history of Artificial Intelligence and see real examples of how it improves communica

Chatbots are gaining more space in social media

Chatbots can provide a more interactive and personalized experience for social media marketing. Know

Why companies should pay attention to chatbot

Customer retention and mobile communication automation

Loyalty to a customer is ten times cheaper than winning a new one. Here's how to increase retention