AI Agents
specialized in retail
Companies that trust Weni by VTEX
Autonomous, customized agents ready to act
Autonomous, customized agents ready to act
AI resolution without human service
reduction in service time
reduction in returns
in average ticket
More sales, Less cost, Service that builds loyalty
With Weni's AI agents, you transform customer service operations into a strategic advantage: more agile, more efficient, with results that directly impact the business.
Fashion retailer boosts abandoned cart conversion by nearly 20% and generates +R$ 453,000 in revenue in 30 days
With Weni by VTEX’s intelligent agents, a Brazilian fashion brand connected critical stages of the journey on WhatsApp — from order status to cart recovery — turning the channel into an engine for engagement and sales. Following a sustainable innovation strategy and focusing on customer experience, the brand decided to enhance its communication by investing […]
Furniture retail validates Weni’s multi-agents as a strategic force, generating 1,524% ROI in 30 days
The project proved the potential of intelligent automation, combined with humanized communication, to drive engagement and secure revenue in digital commerce. WhatsApp has been evolving from merely a relationship channel into a true revenue engine for retail. With this trend in mind, a major Mexican furniture retailer partnered with Weni by VTEX. The project aimed […]
Footwear Retailer Scales Customer Service by 91% with Weni by VTEX
Intelligent automation reduced escalations to only 5.41% of cases and achieved a resolution rate above 95%. A major Brazilian footwear retailer, with an extensive network of physical stores and a strong online presence, was facing challenges in customer service. Despite operating traditional channels such as phone, email, and webchat, the customer service team was small […]
Rossetti Deportes: AI connecting brands, customers, and new ideas in Argentina’s sports retail
84% AI Resolution Rate and 80% Click-Through on Re-engagement Campaigns Grupo Rossetti is a leading name in Argentina’s sports retail market, bringing together renowned brands such as Rossetti Deportes, Henzi, and Femme. In 2025, the group decided to take a bold step toward transforming customer experience and exploring the full potential of artificial intelligence, choosing […]
CVLB Group automates 75% of customer service with AI and cuts costs by 20% using conversational experience on WhatsApp
In the face of economic headwinds and a growing number of dissatisfied post-sale customers, CVLB Group partnered with Weni by VTEX to transform the its Customer Experience. Focusing on operational efficiency, customer experience, and cost reduction, the group implemented an intelligent agent on WhatsApp and. In just 30 days, CVLB cut human intervention by 75%, […]
How positiv.a reduced cancellations by 35% with smart notifications in e-commerce
Understand how the sustainable products company optimized its operation with Artificial Intelligence, improving consumer experience and reducing logistics costs. positiv.a, a Brazilian company offering eco-friendly cleaning and self-care products, implemented an active notification solution through Weni by VTEX. This initiative aims to inform customers about upcoming charges on their credit cards, allowing them to confirm […]
Success Case: How Grupo Líder Achieved 92% Automated Resolution and 16% Growth with Intelligent Agents
The focus on customer experience and a fully integrated digital journey were the pillars for scaling results and improving satisfaction. Grupo Líder, one of the largest retail chains in Northern Brazil, implemented a comprehensive digital journey with Weni by VTEX—covering the entire consumer experience. From purchases via WhatsApp with an integrated catalog to critical post-sales […]
How Cencosud Brazil Increased Online Revenue in 9% by Automating Substitutions with AI
Learn how implementing AI Agents specialized in retail led to increased revenue and 94% customer satisfaction. Cencosud Brazil, one of the largest retail chains in Latin America, implemented an innovative solution with Weni by VTEX to address the challenge of stockouts in online shopping. This solution uses AI Agents specialized in retail to automatically suggest […]
Carajás transforms WhatsApp into a powerful conversion machine with Weni by VTEX: over 15x conversions
Carajás Home Center discovered the perfect solution in Weni by VTEX to revolutionize its customer experience, boost sales, and turn challenges into measurable results. Through a strategic integration between the Weni by VTEX platform and the VTEX API, Carajás transformed WhatsApp into a profitable, highly automated channel that elevated both the shopping experience for customers […]
UNICEF's Pode Falar project uses Weni's AI to support 90,000+ young people's mental health
More than 42,000 young people have already accessed mental health content and talked about it with Ariel, UNICEF BR's chatbot Highlights BUSINESS X-RAY About UNICEF in Brazil The United Nations Children's Fund (UNICEF) was created by the United Nations Organization in 1946 to promote the rights and welfare of children and adolescents in 190 countries […]
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