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Natural language processing, what is it?

Communication between machines and humans involves quite complex processes. Understand here, what is

WhatsApp releases API for business

WhatsApp released the WhatsApp Business API for integration with enterprise systems to improve custo

Chatbot personality: do you know why it matters?

The personality of chatbot makes customer service more humanized and conversation can flow more natu

5 ways to automate processes in customer service

Companies are prioritizing the quality of customer service and automating processes may be the best

How chatbots can help to reduce your business default rate

Chatbots can be a way to help dealing with the company's default rate by contacting the customer and

WhatsApp, Facebook and Instagram in Brazil

The growth of Internet access in Brazil is a reflection of the fact that more and more Brazilians ha

Know some Weni’s success stories

Read a little about our partnership with UNICEF and People in Need and the development of social pro

Digital transformation in construction industry

In this post, you will understand how digital transformation can leverage business performance in th

5 reasons to automate the customer service

Foundation of a good customer service is to know the consumer, identify their needs and deliver the

How to reduce costs with customer service using chatbots?

Time is money and automating service saves both. Understand in this post, how to reduce costs with c

Everything you need to know about digital customer service

Digital customer service is the process of using technology in customer services with the objective

Chatbots and fashion world: a possible combination?

Understand how the combination of features for the automation of service, such as chatbots, with the