Natural language processing, what is it?
Communication between machines and humans involves quite complex processes. Understand here, what is
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WhatsApp releases API for business
WhatsApp released the WhatsApp Business API for integration with enterprise systems to improve custo
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Chatbot personality: do you know why it matters?
The personality of chatbot makes customer service more humanized and conversation can flow more natu
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5 ways to automate processes in customer service
Companies are prioritizing the quality of customer service and automating processes may be the best
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