The AI-powered CX platform for enterprise brands and retailers
A unique solution that integrates hyperautomation and data into conversational channels to build customer loyalty and reduce costs
Brands that are already part of this revolution
Transform your CX into a competitive advantage.
The multi-agent system autonomously and efficiently handles multiple demands across any channel, in real-time.
Empower your customers to find solutions, resolve problems, and take action effortlessly through an intuitive, conversational journey.
Boost satisfaction. Cut costs. Drive revenue.
Unlock over 80% customer retention with Weni’s AI-powered solutions.
Our intelligent agents deliver personalized experiences at scale, engaging customers at every step of their post-sale journey.
Boost satisfaction. Build loyalty.
All while operating seamlessly across every channel in real-time.
Turn WhatsApp into a smart, welcoming channel for exchanges and returns.
Simplify the process, eliminate frustration, and meet your customers’ needs with ease — all while keeping it practical, secure, and fully integrated with your e-commerce platform.
The right technology has the power to transform businesses, and at Weni, the results speak for themselves.
Our solutions drive growth by automating end-to-end processes, eliminating operational bottlenecks, and optimizing resources. With intelligent and autonomous agents, we ensure a seamless and efficient experience—from the buying journey to post-sales support.
The retail and the customers change fast!
Empower your brand with a platform that evolves with you.
From personalized dashs to intelligent automation, we provide the tools to create a tailored customer experience that aligns perfectly with your goals — helping you stay ahead in an ever-changing market.
and many other channels…
VK
Webchat
Jiochat
Telegram
Viber
Line
e mais…
When your customers need human assistance, your agents are instantly notified and equipped with the full conversation history from Weni’s intelligent agents — all within Weni Chats.
Reduce friction. Deliver personalized support. Scale effortlessly.
No matter how big your audience grows, we ensure every interaction feels human, seamless, and tailored.
Autonomous Multi-agents
Access a system of intelligent, autonomous multi-agents working for you. They anticipate and resolve issues in real time—from the simplest to the most complex.
24/7 Self-Service
Automate responses to common questions like fees, hours, warranties, and deliveries—or use Weni’s AI to handle unmapped inquiries. Ensure your customers get support anytime.
Faster Delivery
Leverage your customer’s geographic location to your advantage. Filter results and stock availability to offer nearby items, reducing costs and order adjustments. A seamless and agile experience that drives loyalty.
Plug-and-Play Features
Ready-to-use functionalities. Simply access and start using features like order tracking and notifications, quick exchange and return flows, automated FAQs, and real-time order status updates.
Smart Recommendations
Leverage WhatsApp and purchase history to deliver convenient post-purchase suggestions. Offer refills, promotions, and other products that meet your customer’s needs
Automatic Outbound CX Notifications
Message automation on WhatsApp during the post-purchase journey: order tracking, invoices, payment notifications, and more.
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