[News] VTEX acquires Weni and now offers a unified enterprise solution for CX, powered by data and AI. Learn more!

 CX in post-sale

 

Anticipate customer needs, minimize returns, and streamline exchanges, seamless automation and a 94%+ CSAT rate: all in one platform

Get started now Get a Demo

Brands that are already part of this revolution

Automate the post-sale journey and boost operacinal efficiency

Transform your WhatsApp into a strategic post-sale channel, leveraging AI with natural language processing to address customer needs quickly and efficiently.

  • Seamless resolution of requests with generative AI
  • Integration with tracking platforms, logistics, CRMs, and ERPs
  • End-to-end experience: from order tracking to returns and exchanges
Get a Demo

No matter retail niche, we enhance the customer experience

No matter the sector, our AI-driven solutions transform the way you connect with customers.

From hypermarkets to healthcare, finance to e-commerce, we adapt to your specific needs, delivering personalized, efficient, and scalable experiences.

Contact us

Stay ahead of the changes

Consumer behaviors and market trends are evolving faster than ever. To keep up, your retail business needs agile, intelligent solutions that adapt in real-time.

With AI-powered automation and data-driven insights, you can anticipate customer needs, streamline operations, and scale effortlessly.

Don’t just follow the change — lead it with the right technology.

Intelligent and automated order status tracking

Simplify exchanges, improve efficiency, and boost customer confidence in your brand.

  • Minimize frequent inquiries and questions: provide real-time, accurate updates , reducing the need for customers to reach out
  • Build trust and credibility: keep customers informed with proactive updates, enhancing their confidence in your brand
  • Boost operational efficiency: automate status tracking to streamline process and free up your team for higher-value tasks
See how

Seamless recurring purchases

Automate subscription renewals, reminders, and payment confirmations to provide a hassle-free experience.

Mantenha os clientes engajados, reduza o churn e garanta uma receita previsível.

recurring purchase

Empower customers with full control
anywhere, anytime

Whether through WhatsApp, your mobile app, e-commerce platform, or any other sales touchpoint, our AI-driven automation ensures a seamless, intuitive experience that enhances satisfaction and drives loyalty.

80% of retention

Eliminate manual processes with an AI-driven experience—from order tracking to exchanges and returns

70% of reduction on TMA

Strengthen your brand with a CX that turns satisfied customers into loyal buyers who keep coming back

94% of CSAT

Deliver fast, accurate, and humanized interactions that keep your customers happy and engaged

100% automation

Provide instant, efficient support with adaptive AI that meets your customers’ needs in real-time

With all of the features in the Weni Platform, create solutions to diverse segments. Speak with our team of specialists to build a complete humanized solution for your organization.

Get a demo

Copyright © 2024 Weni. All rights reserved.