June 16, 2025
AI in action: how autonomous agents are transforming retail
In an industry where competition is intense and customer experience has become a key differentiator, the brands that lead are those able to deliver agile, effec...
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Read the latest news and articles from Weni.ai
March 12, 2025
Customer Experience in Focus: Shopping via Audio and Image on WhatsApp
The shopping journey is constantly evolving, and consumers are increasingly seeking convenience and natural interactions with brands. However, challenges such a...
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September 4, 2024
Weni is acquired by VTEX to join forces in the CX post-sales sector
VTEX, a robust e-commerce platform, announced on Monday, September 2nd, the acquisition of Weni. With this acquisition, Weni becomes Weni by VTEX, independent b...
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May 8, 2024
Revolutionizing enterprise intelligent agents: our success story with Runpod
We're thrilled to announce that our team at Weni has achieved a major breakthrough in conversational AI with the release of Weni Brain, a game-changing solution...
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July 24, 2023
Rules and ethical uses of Artificial Intelligence: Weni's ethical guidelines
Artificial Intelligences are increasingly present in our routine, and this technology represents significant advancements in society — from medicine to the indu...
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April 17, 2023
Weni Chats: meet the human service module of the Weni Platform
Is your company in difficulties managing customer service? Do you miss having an accessible contact history? Is your current service module too complex or does ...
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August 16, 2022
Two-factor authentication: What it is, types, and how to enable 2FA
Two-factor authentication is a technology used to create an extra layer of security on your accounts, regardless of type – banking apps, social networks, delive...
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June 20, 2022
Customer experience: what it is, pillars and how to follow up
The term "customer experience" is often mentioned among business people these days. Also known as CX, this strategy is focused on consumer satisfaction when pur...
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