Frequently asked questions, such as operating hours, pricing, payment options, delivery fees, and deadlines, might seem straightforward. However, in high volumes, they can overwhelm your customer service team, diverting their focus from more complex and strategic issues.
With Agent Builder, you can create an information base to develop an agent capable of responding to 100% of your FAQs directly through WhatsApp or any other preferred conversational channel.
The best part? This is achieved without losing your brand’s tone of voice or sacrificing the natural, humanized communication style. Your team stays efficient, and your customers get instant answers.
About Agent Builder:
Agent Builder is Weni by VTEX’s proprietary technology designed for rapid development and activation of intelligent conversational agents.
These agents can be created and managed by anyone, even without technical expertise in AI. Within a few steps, they can assess the context of messages and deliver natural responses, combining information from your company’s specific databases and integrations with operational systems.
They can even perform tasks like order tracking, inventory checks, invoice delivery, and more—automatically, without human intervention.
Retailer Benefits:
- Operational cost reduction: Minimize expenses on support tools and maintain leaner teams.
- Faster response times: Reduce response times by X%, boosting CSAT and NPS scores.
- 100% automation of FAQ responses: Seamlessly address frequent customer inquiries.
- Reduced workload for staff: Allow teams to focus on complex and strategic cases by automating repetitive tasks.
- Scalable and personalized automation: AI can simultaneously serve all customers, eliminating queues.
- Standardized and consistent communication: Ensure quality and alignment with your brand’s tone.
- Compliance and security: Maintain adherence to company standards and regulations.
- Real-time data and strategic insights: Track and categorize FAQs to uncover valuable insights for refining products, services, and communication strategies.
Customer Benefits:
- 24/7 availability: Immediate assistance without relying on human agents.
- Seamless, trustworthy experience: Quick, accurate, and personalized responses.
- Tailored solutions: Contextual answers focused on your business needs, standing out from generic AI tools.
- Ease and speed: Customers can resolve their queries directly via WhatsApp without navigating help pages or enduring lengthy steps.
How It Works:
To enable this functionality, all you need is:
- A basic configuration of the Agent Builder on Weni Platform.
- A knowledge base for your FAQs in a compatible format (PDF, Excel, etc.).
- API keys for integration with your e-commerce systems.
After setup, connect the agent to WhatsApp or your desired channel—and you’re ready to go!
Want to implement this feature in your operation? Visit Weni by VTEX and scale your customer service experience with cutting-edge technology.
