Footwear Retailer Scales Customer Service by 91% with Weni by VTEX
Intelligent automation reduced escalations to only 5.41% of cases and achieved a resolution rate above 95%. A major Brazilian footwear retailer, with an extensive network of physical stores and a strong online presence, was facing challenges in customer service. Despite operating traditional channels such as phone, email, and webchat, the customer service team was small […]