Weni by VTEX

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für Kundenservice im Einzelhandel

Automatisieren Sie den After-Sales-Service, reduzieren Sie Kosten und begeistern Sie Ihre Kunden mit intelligenten Agenten

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Mit den KI-Agenten von Weni verwandeln Sie den Kundenservice in einen strategischen Vorteil: agiler, effizienter und mit Ergebnissen, die sich direkt auf das Geschäft auswirken.

Osklen increases abandoned cart conversion by nearly 15% and generates +R$453K in incremental revenue in 30 days
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Osklen increases abandoned cart conversion by nearly 15% and generates +R$453K in incremental revenue in 30 days

With Weni by VTEX’s intelligent agents, the retailer connected critical stages of the shopping journey on WhatsApp, transforming the channel into a true driver of engagement and sales. Osklen has established itself as a leading Brazilian brand that presents an original, global language that values Brazilian culture and the Rio de Janeiro lifestyle, synthesizing the […]

Furniture retail validates Weni’s multi-agents as a strategic force, generating 1,524% ROI in 30 days

Furniture retail validates Weni’s multi-agents as a strategic force, generating 1,524% ROI in 30 days

The project proved the potential of intelligent automation, combined with humanized communication, to drive engagement and secure revenue in digital commerce. WhatsApp has been evolving from merely a relationship channel into a true revenue engine for retail. With this trend in mind, a major Mexican furniture retailer partnered with Weni by VTEX. The project aimed […]

Footwear Retailer Scales Customer Service by 91% with Weni by VTEX

Footwear Retailer Scales Customer Service by 91% with Weni by VTEX

Intelligent automation reduced escalations to only 5.41% of cases and achieved a resolution rate above 95%. A major Brazilian footwear retailer, with an extensive network of physical stores and a strong online presence, was facing challenges in customer service. Despite operating traditional channels such as phone, email, and webchat, the customer service team was small […]

Rossetti Deportes: AI connecting brands, customers, and new ideas in Argentina’s sports retail
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Rossetti Deportes: AI connecting brands, customers, and new ideas in Argentina’s sports retail

84% AI Resolution Rate and 80% Click-Through on Re-engagement Campaigns Grupo Rossetti is a leading name in Argentina’s sports retail market, bringing together renowned brands such as Rossetti Deportes, Henzi, and Femme. In 2025, the group decided to take a bold step toward transforming customer experience and exploring the full potential of artificial intelligence, choosing […]

CVLB Group automates 96% of customer service with AI and cuts costs by 20% using conversational experience on WhatsApp
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CVLB Group automates 96% of customer service with AI and cuts costs by 20% using conversational experience on WhatsApp

Faced with a challenging economic scenario and a growing volume of dissatisfied customers in the post-sales stage, Grupo CVLB found in Weni by VTEX’s artificial intelligence a way to turn the game around. Focusing on operational efficiency, customer experience, and cost reduction, the group implemented an intelligent agent on WhatsApp. Today, 96% of interactions are […]

How positiv.a reduced cancellations by 35% with smart notifications in e-commerce
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How positiv.a reduced cancellations by 35% with smart notifications in e-commerce

Understand how the sustainable products company optimized its operation with Artificial Intelligence, improving consumer experience and reducing logistics costs. positiv.a, a Brazilian company offering eco-friendly cleaning and self-care products, implemented an active notification solution through Weni by VTEX. This initiative aims to inform customers about upcoming charges on their credit cards, allowing them to confirm […]

Success Case: How Grupo Líder Achieved 92% Automated Resolution and 16% Growth with Intelligent Agents
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Success Case: How Grupo Líder Achieved 92% Automated Resolution and 16% Growth with Intelligent Agents

The focus on customer experience and a fully integrated digital journey were the pillars for scaling results and improving satisfaction. Grupo Líder, one of the largest retail chains in Northern Brazil, implemented a comprehensive digital journey with Weni by VTEX—covering the entire consumer experience. From purchases via WhatsApp with an integrated catalog to critical post-sales […]

How Cencosud Brazil Increased Online Revenue in 9% by Automating Substitutions with AI
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How Cencosud Brazil Increased Online Revenue in 9% by Automating Substitutions with AI

Learn how implementing AI Agents specialized in retail led to increased revenue and 94% customer satisfaction. Cencosud Brazil, one of the largest retail chains in Latin America, implemented an innovative solution with Weni by VTEX to address the challenge of stockouts in online shopping. This solution uses AI Agents specialized in retail to automatically suggest […]

Carajás transforms WhatsApp into a powerful conversion machine with Weni by VTEX: over 15x conversions
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Carajás transforms WhatsApp into a powerful conversion machine with Weni by VTEX: over 15x conversions

Carajás Home Center discovered the perfect solution in Weni by VTEX to revolutionize its customer experience, boost sales, and turn challenges into measurable results. Through a strategic integration between the Weni by VTEX platform and the VTEX API, Carajás transformed WhatsApp into a profitable, highly automated channel that elevated both the shopping experience for customers […]

UNICEF’s Pode Falar project uses Weni’s AI to support 90,000+ young people’s mental health

UNICEF's Pode Falar project uses Weni's AI to support 90,000+ young people's mental health

More than 42,000 young people have already accessed mental health content and talked about it with Ariel, UNICEF BR's chatbot Highlights BUSINESS X-RAY About UNICEF in Brazil The United Nations Children's Fund (UNICEF) was created by the United Nations Organization in 1946 to promote the rights and welfare of children and adolescents in 190 countries […]

Unternehmen, die Weni by VTEX vertrauen

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