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Frequently asked questions, such as operating hours, pricing, payment options, delivery fees, and deadlines, might seem straightforward. However, in high volumes, they can overwhelm your customer service team, diverting their focus from more complex and strategic issues. With Agent Builder, you can create an information base to develop an agent capable of responding to 100% […]
For retailers using subscription plans or recurring purchases, keeping customers engaged is essential for building loyalty and maintaining a consistent revenue stream. However, it’s not that easy, as challenges arise along the way, such as: The Solution with Weni Platform: AI-Powered Recurring Purchase Notifications on WhatsApp The recurring purchase notification feature of the Weni Platform […]
Consumers demand fast and accurate information about their purchases. After all, knowing when an order will arrive creates anxiety and sets expectations. A lack of transparency often leads to dissatisfaction, increased workload for customer support teams, and message congestion with unanswered customer inquiries. With the automatic order status query and update feature via WhatsApp, powered […]
Stockouts are one of the most critical challenges for retail, impacting both the customer experience and revenue. Frustrated consumers who can't find the product they want may cancel their orders or, worse, abandon the brand and turn to competitors. With the Automated Product Substitution feature via WhatsApp, powered by the Weni Platform, this issue transforms […]
What if you could transform one of the most sensitive moments in the customer journey into a brand differentiator? With Weni by VTEX’s automated returns and exchanges, retailers can deliver speed and satisfaction by instantly processing requests via AI on WhatsApp. No more long waits, unnecessary bureaucracy, or frustrated customers. Now, shoppers can handle returns […]
Tracking the status of an order is one of the main expectations of e-commerce consumers. The lack of clear information about deadlines and movements can generate anxiety and frustration, in addition to overloading customer service channels with repetitive inquiries. To address this challenge, Weni by VTEX offers a feature that allows customers to track their […]
